Contact Spiceland Water Restoration

What should you do before the crew gets to your Spiceland home?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What details help the crew show up ready in Spiceland?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Which fixture or pipe is leaking, or that you can't tell yet.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If you've seen standing water when you look in the crawl space access.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Spiceland date mostly from the 1970s, and the decade tells the crew what kind of pipes to expect.
• If the furnace or water heater got wet.
• Whether you've called your insurance company yet, and either answer is fine.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens on site after you call?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Why do the age and layout of your Spiceland home matter on the call?

A lot of Spiceland dates from the 1970s. In homes that age, water heaters and washer hoses are common sources of leaks. The mix in Spiceland includes ranch and two story homes. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Some parts of Spiceland sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Share what you know about the house on the call, even if it's a rough guess.

Which areas around Spiceland can call this number?

The Spiceland crew covers these neighborhoods:

• Main Street District · basements are common
• West Side Residential Area · homes from the 1940s to 1970s, basements are common
• East Side Residential Area · most with basements
• Rural Fringe / County Road Residential Parcels · basements are common

If you're just outside Spiceland, in Knightstown, New Castle, Wilkinson, Charlottesville, Carthage and Cambridge City, this is still the number to call. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Spiceland and basement flooding.

What do people ask before calling about water damage in Spiceland?